ORDER PROCESSING:

Please allow 24 hours to process your order. Expect an email within 24 hours to let you know your order is on the way! 

FLAT RATE SHIPPING 

Orders are generally shipped within 24 hours using Royal Mail. A flat rate shipping fee of £2.99 applies to all orders under £50.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at richard@feathersmith.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please follow this link to read our full refund and returns policy: https://feathersmith.co.uk/policies/refund-policy

If you have any further questions, please don't hesitate to contact us at richard@feathersmith.co.uk.